Service Level Agreement
Our Promise is a combination of traditional values and modern services
In handling your business, we promise to make every effort to:
- Agree on our terms of service and fee rates with you before commencing work.
- Agree on your objectives with you at the outset.
- Reply to all correspondence promptly.
- Provide you with copies of all important documents sent or received, in good time.
- Return all calls within 24 hours.
- Report to you at regular intervals in relation to all matters.
- See you promptly for appointments.
- Account to you regularly and provide a clear record of all work completed and charged for.
- Be transparent and responsible in dealing with your funds.
- Treat you as an individual and ensure that we remain accessible.






