Service Level Agreement

Our Promise is a combination of traditional values and modern services

In handling your business, we promise to make every effort to:

• Agree on our terms of service and fee rates with you before commencing work.
• Agree on your objectives with you at the outset.
• Reply to all correspondence promptly.
• Provide you with copies of all important documents sent or received, in good time.
• Return all calls within 24 hours.
• Report to you at regular intervals in relation to all matters.
• See you promptly for appointments.
• Account to you regularly and provide a clear record of all work completed and charged for.
• Be transparent and responsible in dealing with your funds.
• Treat you as an individual and ensure that we remain accessible.